Payment & Refund Policy

These terms describe direct bookings with Uncoveredchina. Check the experience details and your written booking confirmation before paying. For an already confirmed booking, the terms agreed when it was confirmed continue to apply.

Prices displayed in USD are for planning. We will confirm the final total in RMB, including agreed extras, before you pay. Ask the team to confirm the conversion and how long your quote is valid.

• Deposit: 100 RMB per tour, per group, to confirm the agreed booking. The deposit can be paid through WeChat Pay or Alipay and forms part of the agreed experience price.
• Balance: payable at the end of the tour through WeChat Pay, Alipay or RMB cash.
• Currency: payments are accepted in RMB. Foreign currency is not accepted.
• Confirm availability, the total price and payment instructions with the team before sending payment. A website enquiry by itself is not a confirmed booking.

• At least 7 days before the scheduled start: your 100 RMB booking deposit is refunded in full.
• Less than 7 days before the scheduled start: the booking deposit is non-refundable.

For clarity, 7 days means 168 hours before the agreed start time, using the local time at the experience location. The rule concerns the booking deposit, not a charge for a tour that has not taken place. Separately arranged tickets or other supplier purchases are addressed below.

Contact the team as early as possible. A change of date, host, group size or route depends on availability and any arrangements already made. We will discuss the revised plan and any cost difference before you agree to it. Sending a change request does not, by itself, confirm a new date or cancel the original booking.

If a suitable change cannot be agreed and you decide to cancel, the cancellation window above applies to the original booking.

If severe weather, an unexpected closure or another event beyond our control prevents the confirmed experience from taking place, you may choose a full refund of the booking deposit or a reschedule without a rescheduling fee, subject to availability.

Ordinary rain does not automatically make every city experience impossible. If the day can still proceed safely, talk to the team about practical adjustments. A voluntary cancellation remains subject to the cancellation window above.

If Uncoveredchina cannot provide the confirmed experience, we will discuss an alternative with you. If you do not agree to a suitable alternative, your booking deposit will be refunded in full. A proposed substitute host or materially different experience should be discussed with you before the change is confirmed.

Attraction tickets are not included unless the experience or your written confirmation says otherwise. If you ask us to arrange tickets, transport or another supplier service separately, its cost and cancellation restrictions should be agreed before purchase.

Refundability of those separate purchases depends on the relevant supplier. They are separate from the standard 100 RMB booking deposit; they are not an undisclosed deduction from the full deposit refund described above.

Contact us through your existing booking conversation or WhatsApp. Include your booking name, experience, date and payment reference, and clearly say whether you want to cancel, change the date or ask a question. We will confirm the cancellation and applicable refund with you in writing.

Where possible, an approved refund is returned through the original payment method. If that is not possible, we will agree an alternative with you. Processing time depends on the payment provider; the team will confirm the status rather than promise a bank processing time it cannot control.

If you booked through a third-party platform, use that platform's cancellation process and check the terms shown when you booked. Do not assume that a cancellation request sent only to Uncoveredchina has also cancelled a platform booking.

For a cancellation-focused summary, see our Guest cancellation policy.