Guest terms & conditions

Last updated: 5 November 2026

UncoveredChina is operated by Linne International Limited (Hong Kong). These terms cover direct enquiries and bookings for our private local experiences. The experience description, our Payments, Cancellations & Refunds policy, and your written booking confirmation form the information for your booking. A booking made through another platform follows the terms and process agreed through that platform.

Before you pay, we will confirm the experience, date, party size, host arrangements, meeting point, inclusions, exclusions and total price. If a local operator or another supplier provides a particular service, its role and any relevant booking conditions should be explained to you before confirmation. Please ask us if anything is unclear.

Submitting a form, requesting a host or discussing a date does not reserve availability. Your booking is confirmed when the agreed arrangements have been confirmed in writing and the 100 RMB deposit per tour, per group has been received. The deposit forms part of the agreed experience price.

Keep a copy of your confirmation and the terms supplied with it. For an existing booking, the terms agreed when it was confirmed continue to apply; later website changes do not retrospectively change that agreement.

Our experiences are private to you and the people in your booking. We do not combine separate bookings or add other guests to your party. Public attractions, restaurants and streets may still be shared with other visitors; private hosting does not mean exclusive access to a venue.

A per-person price applies to the number of people in your own party. A per-group price covers only the party size and services specified in that option. Tell us if your numbers change so we can discuss availability, tickets and any price difference before agreeing a change.

Prices shown in USD are a reference for planning. We will confirm the final total in RMB, including agreed extras, before you pay. Ask us to confirm how the displayed price has been converted and how long your quote remains valid.

The deposit can be paid through WeChat Pay or Alipay. The agreed balance is payable at the end of the experience through WeChat Pay, Alipay or RMB cash. Foreign currency is not accepted. Do not send payment until the team has confirmed the arrangements and payment instructions through your booking conversation.

Only the items stated as included in your experience and written confirmation are included. Tickets, meals, tastings, taxis, public transport, equipment and photography services differ by experience. Meeting your host at a hotel does not by itself include a private vehicle or transport fare.

Any separate supplier purchase must be discussed before you authorise it, including its price and cancellation conditions. We will not treat undisclosed extras as part of your agreed booking price. Ask before adding time, stops, services or guests on the day.

You may request a particular host, but availability must be confirmed. If an agreed host becomes unavailable or a material part of your plan changes, we will discuss the available alternatives before confirming a replacement. If we cannot provide the confirmed experience and you do not agree to a suitable alternative, the deposit is refunded in full under our payment policy.

Factory visits, autonomous-vehicle rides, private studios and other supplier-dependent activities require the relevant operator's availability and permission. The confirmed arrangement should explain any limitations and alternatives. Do not assume that a venue's appearance in a description means guaranteed access, queue-free entry or an official partnership with its brand.

For direct bookings, cancellation at least 7 days (168 hours) before the agreed start gives a full refund of the 100 RMB deposit. For cancellation less than 7 days before the start, the deposit is non-refundable. The experience location's local time applies.

If severe weather, an unexpected closure or another event beyond our control prevents the confirmed experience from taking place, you may choose a full deposit refund or an available reschedule without a rescheduling fee. Ordinary rain does not automatically prevent a city experience. Separately agreed tickets or supplier purchases follow the restrictions disclosed before purchase.

Read the full policy for date changes, supplier purchases and how to request a refund. A change request is not confirmed until we agree it with you.

Provide accurate contact details and tell us the ages in your party, practical mobility needs, dietary restrictions or other information necessary to discuss suitability. Share only what is needed; do not send identity documents or detailed medical records through the enquiry form.

Children must be accompanied and supervised by a responsible adult. Follow venue rules and reasonable safety instructions. Activities such as cycling, farm work and workshops have practical limits; ask about equipment, ability, weather and alternatives before booking. We cannot assume that every route is suitable for every guest.

You remain responsible for the travel documents and permissions needed for your own journey. Our travel articles are general information and do not replace current advice from the relevant authorities. Check your own travel and medical insurance for the activities you plan to undertake.

Use the meeting point and contact instructions in your confirmation. If you are delayed or cannot find your host, message the host or team as soon as possible. Delays can affect timed tickets and the time available; any practical adjustment should be discussed rather than assumed.

Tell your host or the team promptly if something is not as agreed, so we have a chance to help during the day. For a complaint or refund request, use your existing booking conversation or contact our team with the booking name, date, experience and a clear description of the issue. We will review the agreed arrangements and respond through that conversation. Our ordinary enquiry channels are not emergency dispatch services; contact local emergency services first in an urgent situation.

Ask permission before photographing people, private homes or restricted venues. For a photography booking, agree delivery, editing and usage arrangements before confirmation. We do not treat your participation as blanket permission to use your image in our marketing.

Reviews should describe your own completed experience. Website submissions are checked before publication; your contact email is not displayed with your review. Our Privacy Policy explains how we handle enquiry, booking, review, collaboration and subscription details. Booking enquiries do not automatically subscribe you to marketing emails.

Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded. These terms do not require you to waive protections that apply to your booking. Any additional supplier condition or material booking-specific difference must be explained before you agree to it.

For questions about the arrangements or applicable terms, contact UncoveredChina before paying.