Guest cancellation policy

This page explains how cancellations work for direct bookings with Uncoveredchina. Read it together with the Payment & Refund Policy. Already confirmed bookings retain the terms agreed at confirmation.

• Cancel at least 7 days before the agreed start: full refund of the 100 RMB booking deposit.
• Cancel less than 7 days before the agreed start: the booking deposit is non-refundable.

The 7-day window is 168 hours, measured back from the scheduled start in the experience's local time. The normal tour balance is paid at the end of the tour; the rule above is about the deposit already paid.

Contact the team through your booking conversation or WhatsApp, with your name, experience, travel date and payment reference. Say clearly that you want to cancel. The team will confirm the cancellation and refund position in writing.

If you are running late or cannot find your host, contact the team promptly. Missing the start is not automatically treated as a timely cancellation or an agreed reschedule.

Ask as early as you can. Rescheduling depends on host, ticket and venue availability. The new arrangements and any agreed cost difference need to be confirmed with the team; a request alone does not replace the original booking. If no suitable change is agreed and you cancel, the original booking's cancellation window applies.

If we cancel, or severe weather, a closure or an event beyond our control prevents the confirmed experience from taking place, we will discuss the available options. You can choose a full refund of the booking deposit or an available reschedule without a rescheduling fee. You do not have to accept a materially different replacement experience.

Any separately requested attraction tickets, transport or supplier purchases are subject to the restrictions agreed before they were purchased. Those payments are separate from the standard booking deposit. See the full payment policy for how these are handled.

An approved refund is normally returned through the original payment method; if that is not possible, we will agree an alternative. Timing depends on the payment provider. For an update, contact the team through the same booking conversation.

For bookings made through another platform, follow that platform's cancellation process and the terms provided at booking. Let our team know as well so the host can be informed.